Positive Feedback
We make every effort to give the best service possible to everyone who attends our practices, and are pleased that you have experienced this.
We love to hear your feedback on what has worked well during your interaction with us and pass this on to those involved in your care.
Please use the way you feel most comfortable with to leave your feedback:
- Email us
- Complete our Friends and Family Test
- Leave us a review on Hamble Valley Health- NHS
Complaints
We make every effort to give the best service possible to everyone who attends a Hamble Valley Health site.
However, we are aware that things can go wrong resulting in a patient or their relatives feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Patient Experience Manager, (preferably in writing), who will deal with your concerns appropriately.
For further information regarding the practice’s complaints procedure, please see the following:
Hard copies of this policies are also available upon request.