Our Patient Charter
Working together for better care
At our practice, we are committed to providing safe, high-quality, and compassionate care for everyone. This charter sets out what you can expect from us, and what we ask from you in return.
What You Can Expect from Us
We will:
- Treat you with dignity, respect, and compassion at all times.
- Provide clear information to help you make informed decisions about your care.
- Offer timely and appropriate access to healthcare services.
- Maintain your confidentiality and handle your personal information securely.
- Listen to your concerns and respond to feedback to improve our services.
- Work in partnership with you to support your health and wellbeing.
What We Ask from You
To help us provide the best care for you and others, we ask that you:
- Treat all staff and fellow patients with courtesy and respect.
- Attend appointments on time, and let us know as soon as possible if you cannot attend.
- Provide accurate, up-to-date information about your health and contact details.
- Follow the medical advice and treatment agreed with you, or talk to us if you have concerns.
- Use NHS resources responsibly so we can care for everyone who needs us.
- Be patient and understanding – NHS services are under high demand, and we are doing our best to support everyone.
- Share your feedback to help us continue to improve.
Working Together
This charter represents a shared commitment. By working together with mutual respect, communication, and understanding, we can ensure the best possible care experience for all.
Thank you for helping us make our service safe, respectful, and inclusive for everyone.
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/